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For Immediate Release:
HANDYMAN MATTERS GIVES
TRADITIONAL SKILLS A NEW LOOK
Handyman Matters, the Denver-based residential and commercial
professional handyman franchise organization, has completed more
than a quarter of a million jobs in its first seven years of
operation. In an industry that once seemed to be regarded largely
as a group of out-of-work laborers simply looking for ways to earn
money, the company has helped to bring dignity and respect to its
industry by raising the standards of professionalism,
craftsmanship, skill, customer service, and ethics.
Handyman Matters began as a home-based
business in 1997 and, after years of refining its principles and
practices, still regards "the simplicity of treating people right"
as the cornerstone of its international franchise operation.
An employee owned and operated
company, Handyman Matters specializes in small to medium size
projects, from repairing a torn screen to completely remodeling a
bathroom or other room, with all jobs guaranteed for one year. "I
started the business in the basement of our family home," explains
Andy Bell, the president and founder of Handyman Matters. "Every
time I showed up on time and did I good job I would be offered
more work in that customer's home. Before long, our Denver
operation grew to a crew of 50 handymen. We knew we were on to
something, so we began franchising the concept in 2000 to expand
nationally and begin to leverage the talent and experience from
other operators and areas of the country to make the system more
competitive. That was the turning point for Handyman Matters."
Mr. Bell had previously spent some
16 years in the restaurant industry, a business he describes as
"frequently terminal for families and relationships." He began
recruiting only qualified and skilled craftsmen and tradesmen,
conducting rigorous interviews, testing and background checks,
verifying references, and requiring skill assessments and
continued training to insure the consistency and quality of every
crew dispatched to a job.
The company's name originated when
Mr. Bell decided that being a handyman should count for something
more - something different than just workers doing a job. The
quality of the work showed the quality of the company and that
matters.
"What makes Handyman Maters unique
from other handyman companies is that the people who work with us
are the strength and the difference that no one else can
replicate," said Mr. Bell. "Basic management skills have always
focused on the people in order to advance the overall organization
and we continue in that same spirit today. Our mission is to pride
ourselves on maintaining reputable, ethical business practices,
quality job performance, and superior customer service. We are
also extremely cost-competitive."
Handyman Matters crews are
qualified, licensed, bonded and insured. They are committed to
core values and ethics. The latest software tracks handyman skill
assessments to maintain levels of efficiency and quality.
Currently with 73 franchises
operating in 26 states, Handyman Matters is projecting it will
grow to some 90 units next year and expects to have 330 franchises
in place by the end of 2007.
So much of maintaining a successful
handyman business is about providing real customer service, not
just showing up for a job. With a solid growth record, high marks
in customer service and satisfaction, and ambitious plans to
continue growing in the years ahead, Handyman Matters is a company
that makes a difference because what it does. matters.
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